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LocalTel | MyLocalTel | Support Choose county: chelan Chelan Douglas Grant Services E-mail ➤ Web Portal ➤ Manage Filter ➤ Former SOS Customers Other ➤ Watch TV Everywhere ➤ Visual Call Screening ➤ Visual Voice Mail Contact About LocalTel Contact Us We're Hiring! My Account Login Create An Account Welcome to Your LocalTel Customer Homepage A MyLocalTel account lets you pay your bill, sign up for autopay, and more — all online. Martian invasion iminent. Remain indoors and await further instructions. -- Log In News & Notices TV Notices Fiber Notices Wireless Notices LocalTel Customer Login E-mail: Password: create account | forgot password? -- The day after Thanksgiving: 9:00am - 3:00pm Christmas Eve: 8:00am - 3:00pm The day after Christmas: 8:00am - 3:00pm New Year's Eve: 8:00am - 3:00pm The day after New Year's: 8:00am - 5:30pm -- The day after Thanksgiving: 9:00am - 3:00pm Christmas Eve: 8:00am - 3:00pm The day after Christmas: 8:00am - 3:00pm New Year's Eve: 8:00am - 3:00pm The day after New Year's: 8:00am - 5:30pm -- 2020 TV Rate Increase Announcement Dear LocalTel TV Subscribers, We are committed to continually improving your TV viewing experience and giving you the very best entertainment possible. In the past year alone, we have added new networks to our lineup and upgraded several more to crystal clear High Definition. We also understand that it's not just WHAT our customers want to watch, it's HOW they want to watch, that's important. It's with this mindset that we have unveiled cutting edge TV features like ReStart, CatchUp, unlimited cloud DVR, SureStream Mobility, WatchTVEverywhere, and much more that allow you to be in total control of your home entertainment experience. We see the costs associated with these improvements as worthwhile investments that ensure you have the award-winning quality of service you've come to expect from LocalTel Communications. As we make these investments, the networks also continue to raise their broadcast rates each and every year. While we strive not to pass these on to our customers, unfortunately this year, many of the network rate increases - especially those of the local stations (ABC, CBS, NBC, and FOX) as well as popular national stations (ESPN, ROOT Sports, Discovery, A&E, Food Network, FX, TNT, USA, and hundreds of others) - have been much higher than what they have been in the past, forcing us to adjust our prices. Beginning February 1st, the following rates will take effect. Basic Cable Service - $38.95 (increase of $2.00) Expanded Cable Service - $87.95 (increase of $4.00) All other tiers will not have a rate increase in 2020. In the coming year, you can expect to see more channels being upgraded to HD while we continue to add new and exciting networks to our lineup. Again, LocalTel is committed to remaining a cost competitive option for your cable TV and we appreciate your understanding. Please call us at 888-8888 for more details or if you have any questions regarding this information. Thank you, LocalTel Communications Management The day after Thanksgiving: 9:00am - 3:00pm Christmas Eve: 8:00am - 3:00pm The day after Christmas: 8:00am - 3:00pm New Year's Eve: 8:00am - 3:00pm The day after New Year's: 8:00am - 5:30pm -- 2020 Fiber Internet Rate Increase Announcement Dear LocalTel Fiber Internet Subscribers, We are committed to continually improving your internet service and giving you the very best experience possible. In the past year alone, we have increased our upstream capacities, expanded our internet back hauls and improved our network monitoring. Additionally, upgrades to our core infrastructure and investments into our staffing and support, allow us to offer you some of the fastest speeds in the country and the best technical support in the area. We see the costs associated with these improvements as worthwhile investments that ensure you have the award-winning quality of service you've come to expect from LocalTel Communications. As we make these investments, we also absorb higher costs and while we strive not to pass these on to our customers, unfortunately this year we are needing to adjust our prices. Beginning February 1st, the following rates will take effect. Chelan Fiber Internet - $46.95 (increase of $1.00) Douglas Fiber Internet - $46.95 (increase of $1.00) Grant Fiber Internet - $49.95 (increase of $2.00) In the coming year, you can expect to see faster speeds, more reliability, and improved support as we continue to work towards giving you the very best internet experience possible. Again, LocalTel is committed to proving a great service at a competitive price and we thank you for choosing LocalTel Communications as your service provider. Please call us at 888-8888 for more details or if you have any questions regarding this information. Thank you, LocalTel Communications Management The day after Thanksgiving: 9:00am - 3:00pm Christmas Eve: 8:00am - 3:00pm The day after Christmas: 8:00am - 3:00pm New Year's Eve: 8:00am - 3:00pm The day after New Year's: 8:00am - 5:30pm -- 2020 Wireless Internet Rate Increase Announcement Dear LocalTel Wireless Internet Subscribers, We are committed to continually improving your internet service and giving you the very best experience possible. In the past year alone, we expanded our coverage area significantly by adding several new wireless towers and increased our upstream capacity. In addition, we have added and upgraded hundreds of access points, moving us closer to you, while improving your connection quality and speeds. This means you can enjoy more surfing and streaming while experiencing less loading and buffering. We see the costs associated with these improvements as worthwhile investments that ensure you have the award-winning quality of service from LocalTel Communications that we expect to deliver and have promised. LocalTel continues to invest in our network equipment, our monitoring of the network, our staffing of the network and our equipment needed to maintain these rural facilities. Without the necessary upgrades the network, your connections will not keep up with your usage needs. This year, as with most businesses, our rates needed adjustment to continue moving the network in a positive direction. Beginning February 1st, the following will take effect. Wireless Internet will increase by $2.00 Tower Access Fees will increase by $1.00 (Grant county towers increase by $2.00) In the coming year, you can expect to see faster speeds, more reliability, and improved support as we continue to work towards giving you the very best wireless internet experience possible. Again, LocalTel is committed to proving a great service at a competitive price and we thank you for choosing LocalTel Communications as your service provider. Please call us at 888-8888 for more details or if you have any questions regarding this information. Thank you, LocalTel Communications Management Local News NCWLIFE TV Guide TV Guide TV Guide How To TV Everywhere Watch TV Everywhere TV Everywhere Instructions Local Links Movies Weather TV Guide Wenatchee World KPQ Radio Ski Report Pass Reports Internet Speed Test LocalTel Communications Address: 341 Grant Road, East Wenatchee Office Hours: Mon-Fri ~ 8am to 5:30pm Phone: 509-888-8888 Toll Free: 800-992-2112 Fax: 509-884-1716 Support Hours: 7 days/wk ~ 6am to Midnight Internet Support: 509-888-5700 TV / Phone Support: 509-888-9111 Email: info@localtel.com Policies & Practices » Terms and Conditions » Terms and Conditions of Service » General Acceptable Use Policy » Acceptable Phone Use Policy » Privacy Policy » Employment Policy » Broadcast TV Surcharge » CPNI Compliance Policies » FCC Battery Backup Information » FCC Internet Transparency » FCC Public Inspection File Customer Services » Check Your Email » Check Your Email Filter » Go To MyLocalTel » Go To Support » Contact Support » Sales Documents and Forms...